Refund Policy

Effective Date: September 18, 2026

At OGL Couture, we are committed to delivering exceptional craftsmanship, personalized designs, and quality garments tailored to your taste. Because our clothing is made to order and customized to meet individual client requirements, we have specific policies regarding payments, cancellations, alterations, and refunds.

This Refund and Cancellation Policy explains how we handle refund requests and payment-related concerns for our custom tailoring services.

1. About OGL Couture

OGL Couture is a Nigerian couture house specializing in custom, made-to-measure clothing, including bridal wear, prom dresses, Asoebi outfits, and luxury occasion wear.

We create garments based on individual client preferences, measurements, fabric selections, and design requirements.

Business Name: OGL Couture

Address: New Haven, Enugu, Enugu State, Nigeria.

Phone: 0810 259 2092

2. Scope of This Policy

This policy applies to payments made for custom clothing, tailoring services, fittings, consultations, and other services provided directly by OGL Couture.

Our website primarily serves as a fashion portfolio and information platform. If you contact us through our website or social media to request our services, any payment arrangements will be discussed and agreed upon before work begins.

3. Custom-Made and Made-to-Measure Orders

Our garments are created specifically for individual clients. This may involve purchasing materials, taking measurements, developing designs, and dedicating time and resources to the production of your outfit.

Because of the personalized nature of our services, payments made toward custom orders may not be refundable once production or material procurement has commenced, except where a refund is required by applicable law or is otherwise approved by OGL Couture.

We encourage clients to carefully review and confirm their designs, measurements, fabric choices, and other order details before production begins.

4. Deposits and Advance Payments

OGL Couture may require a deposit or advance payment before commencing work on a custom clothing order.

Deposits may be used to cover materials, design preparation, labour, and other costs associated with your order.

Once work has commenced or materials have been purchased specifically for your order, the applicable deposit may be non-refundable, subject to applicable law and the terms agreed upon with the client.

Any payment terms, deposit requirements, and applicable cancellation conditions will be communicated to the client before an order is confirmed.

5. Order Cancellations

If you wish to cancel a custom order, please contact OGL Couture as soon as possible using the contact details provided on this website.

Cancellation requests will be reviewed based on the stage of production, materials already purchased, work completed, and the specific terms agreed upon when the order was placed.

Before production begins: We will review your cancellation request and determine whether a refund is possible after accounting for any applicable costs already incurred.
After production begins: Refund eligibility will depend on the progress of your order, materials purchased, work completed, and applicable legal requirements.
After completion: Completed custom garments are generally not eligible for cancellation or refunds solely because a client has changed their mind.

We will communicate the outcome of your cancellation request and any applicable refund arrangements.

6. Alterations and Fitting Issues

We are committed to achieving a good fit and ensuring that each garment meets the agreed design requirements.

If you experience a fitting issue or identify a problem with your garment, please contact us promptly so that we can assess the situation and determine an appropriate solution.

Depending on the circumstances, we may offer reasonable alterations or adjustments to address an issue with the garment.

Where an issue is caused by an error attributable to OGL Couture, we will work with the client to identify an appropriate remedy, taking into account the nature of the issue and the applicable terms of the order.

Requests arising from changes in body measurements, changes to the approved design, or inaccurate measurements supplied by the client may be handled differently.

7. Defective or Incorrect Garments

If you receive a garment that has a significant manufacturing defect or does not substantially match the design specifications agreed upon with OGL Couture, please contact us as soon as possible.

We may request photographs, videos, measurements, or other relevant information to help us assess the issue.

Depending on the circumstances, we may offer a repair, alteration, replacement, partial refund, full refund, or another appropriate remedy in accordance with applicable law and the circumstances of the order.

We will assess each complaint fairly and communicate the available options.

8. Virtual Measurements and International Orders

OGL Couture may provide virtual measurement services for clients within Nigeria and internationally.

Clients are responsible for providing accurate information and following the measurement instructions provided to them.

Where a fitting issue arises in connection with virtual measurements, we encourage clients to contact us promptly so that we can assess the issue and discuss available solutions.

For international orders, clients should also consider applicable delivery arrangements, customs requirements, and other costs associated with receiving their garments.

9. Non-Refundable Services and Expenses

Where clearly communicated and permitted by applicable law, certain services or expenses may not be refundable once they have been provided or incurred specifically for a client.

Completed consultations.
Design preparation or customization work already completed.
Materials purchased specifically for a client’s order.
Work already completed on a custom garment.

Any applicable non-refundable charges will be communicated to the client before the relevant service or order is confirmed.

10. Refund Processing

If a refund is approved, OGL Couture will communicate the amount to be refunded and the applicable refund process.

Refunds will generally be issued through the original payment method where reasonably practicable. If this is not possible, we will discuss an appropriate alternative with the client.

The time required for a refund to reach your account may depend on the payment provider or financial institution involved.

We will make reasonable efforts to process approved refunds promptly.

11. How to Request a Refund

To request a refund or report an issue with a service or garment, please contact OGL Couture using the details below.

When contacting us, please provide the following information where available:

Your full name.
Your contact information.
Details of the order or service involved.
Date of payment or order confirmation.
A description of the issue or reason for the refund request.
Relevant photographs, payment evidence, or other supporting information.

We will review your request and contact you to discuss the next steps.

12. Changes to This Policy

OGL Couture may update this Refund and Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Changes to this policy will not affect rights or obligations that have already arisen under an existing order or agreement, except where permitted or required by applicable law.

13. Contact Us

If you have questions about this Refund and Cancellation Policy or wish to discuss a refund request, please contact us.

OGL Couture